Wardrobe error: Clean Runway temporarily cuts new customers

Rent the Runway has stopped accepting subscribers, currently in a battle with logistics and shipping.

The New York-based clothing rental service will not receive more orders for special events until Oct. 15 and experience delays with other requests, the company said in a statement on its website.

The startup announced on Facebook and in an email to customers of Rent the Runway CEO Jennifer Hyman, The Wall Street Journal reported.


After several weeks of delayed orders and logistics problems, Rent the Runway has decided not to accept new customers or orders until after October 15th. The company's refill center in New Jersey is pictured. (REUTERS / Andrew Kelly – RC1BD2007950)

"Over the past few weeks, some of our customers have experienced delays in receiving the Rent the Runway order," the company said. "The delays, which began on September 13, are due to unforeseen problems associated with a significant transformation that we carry out in our fulfillment operation."

"Our technical team is working to resolve these issues as quickly as possible. We expect this upgrade to be completed by October 15 or sooner, which will enhance the Rent the Runway experience," the company added.

Rent the Runway also warned that some orders for special events before October 7 have already been canceled. . These customers will receive a refund and $ 200, "in an effort to compensate for this failure," the company said.

"Although we know that no money can do this right, it is our responsibility to restore trust with you over time," Rent the Runway said.

The New York-based company said it will repay canceled orders and give customers $ 200, "in an attempt to compensate for this error." (REUTERS / Shannon Stapleton – RC13F774F1C0)

Customers who already have placed other orders, will continue to receive them, but deliveries may be delayed by one or two days until October 15th.


Any new customers who want to sign up for the subscription service will be put on a waiting list until October 15. Rent Runway subscribers pay up to $ 159 to temporarily rent everyday outfits or dresses for special occasions. [19659002] The Associated Press contributed to this report. [19659015]

Source link

Back to top button