A 14-year-old boy flying unaccompanied to visit his grandparents in Sweden, instead put a connection to Germany.
Fortunately, he realized it before the plane took off from Newark Liberty International Airport in New Jersey. He was able to notify the airline and get the plane converted before it actually left the ground.
At the same time, at home in North Carolina, the youth's hectic mother was on hold with United Airlines after her son spoke to her about being in the wrong flight.
"The apologetic minor (UM) leader was supposed to deliver him to SK904 flights to Stockholm," said the boy's mother, Brenda Berg, USA Today . "According to my son, the UM agent took him from the UM room at Newark to the Eurowings plane to Germany as he boarded. United agent gave my son's paperwork to the agent at the gate, who immediately moved him onto the plane, apparently without seeing on this UM paperwork. "
She did not understand the mistake before the son smiled at him that he was on the wrong plane, she said. She immediately came on the phone but was put on hold. [Berg] then took Twitter.  "@ United @SAS my son is in the wrong flight! EWR you put him on a plane to Germany! !!! "she wrote, followed by a blow-by-blow live tweet stream describing her attempts to solve the problem.
@United  @SAS my son is in the wrong plan !!! EWR you put him on a flight to Germany!
– Brenda Berg (@BrendaBerg)
June 30, 2019
The situation could not be resolved quickly enough to Berg.
"It has now been 3 hours since my 14yo son said," I think they put me on the wrong plan and it is about to take off for Germany (instead of Sweden!). & # 39; United still hasn't called back, and our son is alone in @EWR, "Berg tweeted." When I arrived in United after almost an hour, they pulled me out for another 45 minutes. The minute they heard, "It's a solitary minor on a plane to the wrong country," someone should have jumped to action. fix your dangerous minor program! "
The disintegration did not feel that much relief for the family, as it caused a seven-hour delay in the journey of the young traveler, which included an hour-long takeover in Copenhagen – just what the Family was trying to avoid with the first domestic connection in the United States from Raleigh, North Carolina.
He landed now in Denmark. This is not what we wanted – an international transfer. 🙏🏻 I have been up all night thinking that he was a call button away from landing in Germany without being on The manifesto! They were taxiing on the runway! #NeverUnitedAir
– Brenda Berg (@BrendaBerg)
July 1, 2019
United apologized to the family and issued a statement clarifying that the plane to Germany never took off and that the boy Anton had finally come where he was going.
"The security and well-being of all our customers is our top priority, and we have been in frequent contact with the youth's family to confirm his safety and to apologize for this problem," said United in a statement sent to the Daily News. "When Eurowings discovered that he had the table flaw in Newark, the plane returned to the gate – before he took off. Our staff then assisted the young customer to ensure he boarded the proper rebooked flight later that evening. a young customer came to his destination safely. "
See also: Mother puts autistic seven-year-old son on a plane with $ 10 and a note
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