Photo: David Zalubowski, Associated Press
Flight 694 out of San Francisco was originally en route to Kailua-Kona, Hawaii. But to the great dismay of the passengers, the United Airlines flight was diverted back to San Francisco in the middle of the trip on Sunday.
Boeing 737-900 twin-terminating jets were expected to land at Kona International Airport at around 1 p.m. Hawaiian time. Instead, the SFO arrived at 14.44, over three hours after the first departure.
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In an opinion, the airline said the aircraft was experiencing a mechanical problem and then had to turn around.
"The plane landed safely, and customers usually planned," it reads.
"Customers will continue to Kona on an alternate flight with a new crew. We compensate customers and apologize for any inconvenience."
READ MORE: Flight Delay Compensation: How I Got $ 1,300 from My Airline
Amanda Bartlett is the editorial assistant for SFGate. Email: email@example.com