A former Supreme Court judge has described universal credit as the "Orwellian" because of his tendency to create and reinforce misery for claimants, even though it confirms rescuing them from adversity.
Sir Stephen Sedley's comments on the troubled digital benefits The system followed a report showing that hundreds of creditors risked falling into debt because the system had miscalculated their monthly payouts.
Candidates who were underpaid or overpaid, amounts which in some cases amounted to hundreds of pounds a month, were routinely unable to work out the proper payment or how they could challenge the decision, said Child Poverty Action Group ( CPAG reports.
The charity criticized the "opaque" way in which individuals' monthly benefits payments were calculated, and said the lack of information given to claimants who wanted to challenge the calculation was in some cases illegal.
It cited the case of a working mother w ho left £ 400 a month worse after universal credit neglected to include a child element for her daughter or a work allowance, a mistake only discovered when she went to a welfare advisor.
Universal credit rolls Six different working age benefits in one and CPAG said this means that it is difficult for claimants to unpick the various components of the payment or find out if it is right.
One in five of 1[ads1],110 things gathered by charity as part of a universal credit monitoring project involved administrative errors at the Department of Work and Pensions (DWP), which would likely cause the plaintiff to pay the wrong amount.
Sedley, a former ruler and now a professor at Oxford University, said Universal Credit was repeatedly failed to fulfill its legal obligations to make clear why a particular decision was made or how the complainants could appeal if they thought it was wrong.
"Population in need is l Eft to guess and grope for things that should be clear and tangible. The consequences are not limited to over or underpayment. They eat stress and worry that so many people are doing with low income experience , which in turn can affect the family life of children who grow up in these environments, he says. Whether this happens accidentally or by design is an argument for another time and place. "
CPAG said it was difficult to get mockery errors for creditors, while universal credit helpers were often unable to help because they did not have access to the calculations, which were automatically made by the digital system. Payments should be made more transparent and easier Understanding.
Welfare Managing Director, Alison Garnham, said: "DWP needs to improve the information it provides, so universal creditors don't dazzle in the dark about their price. Clear and accessible information on how decisions and the right to complain are the least minimum we should expect from a modern benefit. "
The report cited a self-employed father with accounting experience who could not train from his online account of how his payment had been calculated." I cannot see how an average person with less than an accounting degree can handle all of this because it was complicated for me, "he said.
The report concluded:" The combination of poor decision-making and a system that is not transparent about how decisions have been made causes serious difficulties in people's lives. "
A DWP spokesperson said:" More than 1.8 million applicants receive a monthly statement that advises them on their right, how it is calculated, and what to do if they believe the payment is wrong.
"Help is also available from work buses, free universal credit line, gov.uk and through our partnership with citizens' advice."