Ofcom introduces "Fairness for Customer Protection – Telecom – News."




Ofcom has sent HEXUS with details of a new recommendation code that will come into force tomorrow, 1 p. in March 2019. New protections will be struck that are designed to ensure "justice for customers & # 39; in the UK broadband market. Under the new rules, it is hoped that new customers will easily get the best deals available and they will be treated fairly during the contract period – and if not, they will be able to leave,

Over is a storyboard showing how broadband sales and service will work in the UK from tomorrow, and all major vendors have signed up for the new code, including BT, EE, Plusnet, Sky, TalkTalk and Virgin Media ̵[ads1]1; as Combines to address 95 percent of the home market.

Businesses must provide minimum and peak speeds before customers sign up for a deal, and if there are any service issues, with regard to reliability and or speed, it will be e provisions to disregard any contractual penalties. These rights apply regardless of broadband technology (regardless of whether you use LTE, Fiber, ADSL, etc.) and will include the right to terminate other services provided on sale (TV, telephone etc).

At the time of writing, I could not find any resource that provided precise information on the threshold of problems a customer must face before being allowed to break the contract, without penalty. All I see is the same information from Ofcom sent me and available on his blog, stating that "if a customer's broadband rate drops below the promised level, companies will have a month to improve performance before they have to let the customer go away – punishable. " One month is quite a long time to set up a bad broadband connection – just imagine if water, gas or power supplies can be so salmon. Perhaps more details on service approval limits will be published tomorrow.

Other justice for customer initiatives announced today include; a new Boost Your Broadband campaign to encourage switching to faster and cheaper deals, plan to introduce an annual broadband agreement system, review ISP and mobile carrier pricing practices, and introduce a simple text-based broadband linking process.



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