Dubai: In recent days, Twitter buzzed about the ride-hailing app Uber after a driver refused to pick up a female passenger with a star rating of 4.34.
The incident happened on August 5.
When the issue was raised, Uber responded to Twitter, attributing some of the reasons that may have led to the cyclist's request being denied.
“Thank you for reaching out. Things that don't seem right to you can do something for your driver ̵[ads1]1; it's easy to accidentally slam a door if you don't think about it. Knowing a little more about the things that affect a driver's happiness can help you be a 5-star rider, "tweeted Uber UAE.
The riders are rated on a 1-5 scale, working to ensure that only the most respectful riders and drivers use Uber. The two-way system means that both riders and drivers are held responsible for their behavior on a trip. It also allows both sides to have a better idea of what the person they are riding with is.
Ratings are anonymous, so ranking a driver or rider does not affect your account, but having a high ranking means that you are more likely to be prioritized by drivers if you are a rider , and more likely to appeal to riders if you are a driver.
On his official Twitter account, Uber told the UAE: “Drivers often consider these areas when assessing a rider: Short wait times: Drivers love when riders are ready to leave when they arrive at the pickup location. That includes making sure the place you entered is actually where you want to be. "
" Courtesy: Simple, but true. A positive attitude and considerate use of the car goes a long way. Safety: Drivers want to make sure everyone in their car is safe. A driver should not be encouraged to break any laws. "
In a statement to Gulf News a Uber spokesperson explained:" At Uber, cyclists evaluate their experience at the end of each ride and drivers do the same. Uber regularly reviews feedback, and through this process we can create and maintain a safe and respectful environment for riders and drivers. "
How To View Your Assessment
After each ride, riders and drivers are given the opportunity to rank each other based on the ride experience. Ratings are always reported as average, and neither riders nor drivers will see the individual rating left for a particular ride.
If you are curious to know how drivers have rated you, follow these three steps:
- Open the app and touch the menu.
- Your rank is the number displayed under your name.
- Touch your rating to open a page that explains how the rating is calculated.
You must take 5 rides to get a rider rating. If you don't see a ranking, it's probably because you haven't taken enough trips.
According to Uber's website, drivers often consider these three areas when considering a rider:
- Short wait times. Be ready to leave when they arrive at the pickup point. Make sure the place you entered is actually where you want to be.
- courtesy. Treat drivers and their cars the way they expect to be treated themselves.
- Safety. Drivers want to make sure everyone in their car is safe and should not feel pressured to break any laws.
In May last year, Uber announced that riders could also be kicked out of the app and completely lose access to Uber.  Why riders may lose access to Uber
The way you behave while using Uber can have a major impact on the safety and comfort of drivers, as well as your fellow passengers.
Some of the reasons you may lose access to Uber as a rider include:
- Damage to driver's or other passenger's property. For example, damaging the car, destroying or destroying a phone, intentionally spilling food or drink, smoking or vomiting due to excessive alcohol consumption.
- Physical contact with the driver or co-drivers. The Community Guidelines also say that you should not touch or flirt with other people in the car. And you should never hit or otherwise injure a motorist or other passenger.
- Use of inappropriate and offensive language or gestures.
- Unwanted contact with the driver or fellow passenger after the trip is over.
- Violation of law while using Uber.