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The rapidly growing telephone scam targets bank customers via text message



A rapidly growing telephone scam is aimed at bank customers via text message, which they pretend to be with the bank's fraud department and ask for false "suspicious withdrawals."

While preventive measures such as text message verification are used to secure sensitive accounts from When He Was Hacked, a man told "CBS This Morning" that scammers underwent that process and tricked him into believing their scheme partially by using the bank's actual phone number to send him text.

Everything seemed legit when Pieter Gunst answered a call earlier this month that appeared to come from his bank. "A lady identified herself as Cindy in my bank and told me there had been a scam on my account," he said.

The caller asked Gunst, who lives in California, if he had attempted a retreat in Miami. After Gunst said "No", she asked for the identification of her bank member and he gave it to her.

  phone-1-frame-35.jpg "height =" 349 "width =" 620 "class =" lazyload "data-srcset =" https://cbsnews2.cbsistatic.com/hub/i/r/2019 / 10/28 / 7b941c2c-c8c8-4472-9a6c-119ec390600a temporary / 620x349 / ea332bf95ed98034d8320df76d58da6c / phone-1-frame-35.jpg 1x, https://cbsnews3.cbsistatic.com/hub/i/r/2019/ / 28 / 7b941c2c-c8c8-4472-9a6c-119ec390600a / thumbnail / 1240x698 / 0843f7cbb23cb28d7850f1b477931a3e / phone-1-frame-35.jpg 2x "srcset =" data: image / svg + xml,% 3mls% .w3.org% 2F2000% 2Fsvg & # 39;% 20viewBox% 3D & # 39; 0% 200% 20620% 20349 & # 39;% 2F% 3E "/> </span><figcaption class= In a rapidly growing phishing scam, unfaithful scammers like if they were with a bank's fraud department, call for suspicious suspicious withdrawals and send one-time verification PINs via text to access accounts.

CBS News


"And at that point, the lady said, & # 39; OK, we're going to send you a one-time verification PIN so we can check your identity, & # 39;" said Gunst to national correspondent Jericka Duncan.

The scammer used Guns ID to request a text message from the bank's actual phone number, which others he had received before, with the verification code. He read it back over the phone, which allowed the caller to access his account and list actual bank transactions.

"Using the bank's own infrastructure to send that code to me, which then allowed them to reset my password, made it very credible," Gunst said.

It was only when the caller asked Gunst for his bank PIN that he realized something was wrong, hung up and called the bank's real fraud to lock his account.

Katherine Hutt, who is at the Better Business Bureau, said: "There is a lot of scams coming in over the phone, and more and more we are seeing them coming in via text message."

Hutt said it should raise a red flag if someone calling asks for your name, address, social security number or account number. And the best way to make sure you really talk to your bank? Just call the number on your card.

"Whether it's a small community bank or credit union or one of the largest banks in the country, they can be admitted, so you just have to be very careful," Hutt said.

Gunst, a technology lawyer, later tweeted about the scam:

He told "CBS This Morning" several people responded to him with similar stories.

The Better Business Bureau says it's a good practice to regularly monitor your bank statements for potentially fraudulent charges.

© 2019 CBS Interactive Inc. All rights reserved.


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