LAX-it, which debuted in late October, now requires rideshare passengers to take a shuttle bus from their terminal to a location outside the location to catch an Uber, Lyft or taxi. Since the change, frustrated travelers have complained about long waiting times, packed transport and even supplements.
Here's the good news: it's an option that's probably cheaper and easier for most travelers.
The LAX FlyAway Bus is a shuttle service with routes to and from Hollywood, Van Nuys, Union Station and Long Beach.
FlyAway buses offer regular scheduled services between each terminal at LAX and these locations:
Hollywood: West Side of Vine St. ̵
Long Beach: NW corner of 1st Street and Long Beach Blvd. at Shelter A from Long Beach Transit Gallery
Union Station: Downtown Los Angeles in Los Angeles
Van Nuys: At the corner of Saticoy St. and Woodley Ave. across from Van Nuys Airport.
A one-way price, depending on destination, ranges between $ 8 and $ 9.75.
"It's the less expensive route we've found," said Amanda, who traveled from LAX to Long Beach. "Lyft cited around $ 50 to get back, while Uber cited $ 90. Flyaway is only $ 9 per person."
Some have found that while the service is cheap and convenient, it can be unreliable.
"I've had twice when it hasn't arrived," said Frederick of Long Beach, who just arrived in Los Angeles from Johannesburg. "But when it works, it's great. And it works most of the time."
In a statement, LAX said that the Long Beach FlyAway service was on time 92% of the time last week, but other routes performed better. The airport adds rush hour traffic on highway 405 for reduced performance.
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