The airline regrets after leaving the unaccompanied 14-year-old on a flight to the wrong country
A couple in Raleigh, North Carolina, breathes a mild sigh – and still awaits responses from two airlines – after their 14-year-old son was accidentally put on the wrong flight to another country after a layover at Newark Liberty International Airport this weekend.
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Bound to Stockholm, Sweden, Christer and Brenda Bergs & # 39; son Anton had traveled from Raleigh, North Carolina, to Newark, New Jersey, on Sunday, via United Airlines.
Bergs said they had paid a fee to United to have Anton watched as a solitary minor while traveling from Raleigh to Newark.
At Newark, a United representative who accompanied the youth took him from Terminal C to a port in Terminal B, where a Scandinavian flight to Stockholm was originally planned to travel.
However, this Scandinavian flight was moved to another gate, unknown to the representative, and the teenager was placed on the plane that took that gate: a Eurowings tied to Düsseldorf, Germany.
Bergs said that when Anton arrived on the plane, he spoke to them and noted that many passengers spoke German on the plane. Then he realized he had been placed on the wrong plane and notified the crew.
"They couldn't double and cross-reference his documents with whom they perceived he was," said Christer Berg to ABC News on Tuesday. "Wrong boy, on the wrong street, with the wrong airline."
The Eurowings plane had pushed back for departure, but shortly after, the error was realized and the plane returned to the port, according to United.
Meanwhile, Brenda Berg took her Twitter page which marked both United Airlines and Scandinavian Airlines, and made both companies aware that her son Anton Berg had been mistakenly placed on an aircraft that was bound to Düsseldorf, Germany, and not Stockholm, Sweden, his planned destination.
@United @SAS my son is in the wrong plan !!! EWR you put him on a plane to Germany!
– Brenda Berg (@BrendaBerg) June 30, 2019
The Eurowings plane never took off, the airline said and the youth was removed from the plane.
"Someone is contacting me! …. Please let us know you have this under control," Brenda Berg tweeted. "Ironically, @United If you hadn't accompanied him, this would never have happened. He wouldn't have counted on you to know what you were doing. #Neverunitedair."
Almost three hours later she tweeted that her son was booked on another flight and that he would have another seven hours of travel. Berg said that after almost an hour she had still not heard from United about the accident.
"Never rely on @United with your kids," she said.
@united called to say they were investigating. Wow. This started two hours ago. #NeverUnitedAir what if he was a six year old? And halfway to Germany?
– Brenda Berg (@BrendaBerg) June 30, 2019
United said it had complained about the youth family. In a statement, the airlines said it had been in frequent contact with the family to "confirm their safety and regret this problem."
"The safety and well-being of all our customers is our top priority," the airline said.
ABC News was referred to Eurowings regarding requests for why the teenager had been allowed on the plane without a boarding pass and what had caused the aircraft to return.
United's co-worker made sure that the teenager boarded the proper flight later that evening and reached his right destination. He was refunded a $ 150 unaccompanied minor fee and planned to return to the family again.
Brenda Berg updated the trailer on Twitter after the accident, and said that her son was finally on a flight to Denmark and then tied to Stockholm to see his grandparents. She said consumers had to demand that the airlines "make it better for young travelers."
Our son landed 11 hours ago and it has been 24 hours since our last communication from @United . Apparently they say they have been in regular contact and they cared about our son. Right. We are still waiting for apology and action plan so that this does not happen again.
– Brenda Berg (@BrendaBerg) July 2, 2019