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Tesla's new return policy is confusing because of Elon Musk



Tesla CEO Elon Musk's tweets cause a stir once more – but this time it's about the electric car company exec's car return guidance in conjunction with what's on the company's website.

Tesla's return policy sets out a seven-day return window for any delivered cars. But it indicates that you are only eligible for return if "you have brought your vehicle without taking a test or demo drive with us."

About 5 p.m. On Wednesday, the return policy page included this key detail, as shown below on the left. But at 6 o'clock the PT page was updated, without the proof print restrictions.

  The old return policy.

The old return policy.

Image: tesla / screengrab

  The new return policy.

The new

Image: tesla / screengrab

Back February 28, Musk spoke with the media about a baseline model 3 car priced at $ 35,000 and included information on a new test drive and return system. The time he noted how the return window for a week would "reduce the need for a test drive" and how essentially anyone could use the car for a week for free. He said no one should "be worried about ordering an order … We make it incredibly easy to book and return."

So Musk tweeted Wednesday around 10:30 PM as opposed to the stated Tesla policy, "it's

As The Verge reported, "Tesla told The Verge there was a delay in the language being updated on the website, and that a new return policy should be on the website as soon Musk's tweet reflects. "

We reached out to Tesla for more information on conflicting return policies and" language delays. "A spokesman said the policy had been updated by the time Musk tweeted Wednesday, but the website was not updated yet.

Now it is up to date and any customer can return their car within seven days or 1000 miles for a full refund, regardless of whether they has taken a test drive. Everyone is on the same page again. % 3a% 2f% 2fblueprint api production.s3.amazonaws "src =" https://mondrian.mashable.com/uploads%252Fvideo_uploaders%252Fdistribution_thumb%252Fimage%252F90778%252F1ead32dd-1670-49cc-8898-f61194798d83.jpg%252Foriginal. jpg? signature = GG6FuM33CSUW61GkFeqv_4jdyYc = & source = https% 3A% 2F% 2Fblueprint-api-production.s3.amazonaws.com "data-fragment =" m! 8262 "data-image =" https://mondrian.mashable.com/ uploads% 252Fvideo_uploaders% 252Fdistribution_thumb% 252Fimage% 252F9 0778% 252F1ead32dd- 1670-49cc-8898-f61194798d83.jpg% 252Foriginal.jpg? Signature = GG6FuM33CSUW61GkFeqv_4jdyYc = & source = https% 3A% 2F% 2Fblueprint-api-production.s3.amazonaws.com "data-micro =" 1 “/>


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