Tesla has had some service issues lately, and has been waiting a long time for some easier fixes. These issues have been compounded by the Internet, and by Tesla's natural press / social media, making the situation seem quite difficult when individual horror stories are amplified by Tesla's popularity.
But according to British magazine What Car? its annual reliability survey, it does Tesla quite well compared to other manufacturers. In a survey of 31 manufacturers, Tesla ranked 4th, with a score of 96.9%.
What Car? its reliability survey is similar to Consumer Reports & # 39; based on a survey of thousands of readers. Which car? asked 1
Unlike Consumer Reports What Car? & # 39; s formula treated Tesla pretty well. Consumer Reports recently removed their Tesla Model 3 recommendation due to reliability issues, and had done a similar thing earlier with Model S. The magazine removed its Model S recommendation just after the car came out due to reliability issues with early cars, and then restored the recommendation after the early cars were erased from the data.
I What Car? 's survey not only ranked Tesla fourth in overall brand reliability, but the Model S ranked as the most reliable electric car in the "electric and hybrid" category, with a score of 98.9%. This was higher than i3, Leaf and Zoe.
Five hybrids outperformed the Model S with a score above 99%, with the "hybrids and electrics" category which did quite well with reliability in general.
Electrek & # 39; s Take  Tesla gets a lot of flak for service issues, and much of it is deserved. They really need to work on their communication, because when a customer falls through the cracks, they often do it quite dramatically. And in today's social media climate, with Tesla having such a high profile, it's easy to amplify these horrific experiences and make them seem like the norm.
Typical owners usually have a fairly simple time with their cars, as EVs in general experience less need for service visits. For example, the typical ICE owner won't think of an oil change as an exceptional "reliability problem," but it still takes time out of your day and money out of pocket to make it happen. For an EV, it's not necessary – as Jay Leno pointed out recently.
I haven't brought my 11 year old Tesla to service in a few years now, and it's running just fine. There are some problems, as one would expect from an 11 year old hand built, early model car from a startup company, but overall it has been a fairly simple experience to own this car.
There is definitely work to be done on Tesla's service experience, but this study shows that reliability and service, at least in the UK, are not nearly as bad as the horror stories might suggest.
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