12. June 2019 by Kyle Field
Tesla pushes to even out its mobile service offerings, according to CEO Elon Musk at the company's annual general meeting last night. Musk said the company is working to add even more capacity to its mobile repair fleet, including the ability to replace bumpers.
Tesla's service team found that most of the customer's frustration regarding service comes from collision repair. "We add things like bumper repair and minor collision repair," Musk said. "If I look at the things that most people are having trouble with, things like collision repair take forever and a third-party body shop that charges an arm and a leg after taking forever."
Body work is expensive, but Musk and team believe that much of that work can be done not only in a service center building, but also in one of the usual services from Mobil Service. "We are moving a lot of body repair in the house on Tesla and even delivering it on mobile service. We have just made our first bumper replacement from a mobile service van. Collision repair can usually take weeks or months, but in this case it took less than an hour. "It can be a game shift for Tesla as it scrambles to keep its offering growing at the same brisk pace that the sale of the new cars is.
These changes are part of a much greater push not only to provide basic auto repair service to Tesla owners, but to redefine customer expectations for car service. "I'm really excited about our mobile service," Musk said. It is on a par with someone who admits to being excited about treating sports feet, but anything. But in reality he only came to the good things.
Tesla has always been at its best in the intersection of hardware and software, and it is now bringing software to bear to solve its service issues. "So, we have mobile vans that will fix your car as soon as it breaks down. In fact, it will immediately send a note to the Tesla Mobile Service and it will be on the way to fixing the car." Having a car that tells That the company should arrange it would be a meaningful improvement for owners while the track cut the path forward for fully autonomous vehicles. Who should take the car for service if it is no longer a human driver? The car, of course!
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