Tesla expands service at maximum speed, says Elon Musk
CEO Elon Musk says Tesla is now expanding its service presence and capacity at "maximum speed" as the global fleet is growing rapidly.
Over the past two years, Tesla increased its production capacity significantly and more than doubled its fleet size.
However, service capacity has not kept pace with production speed, and it created some friction as service waiting times increased.
Norway is Tesla's largest market per capita, and last year we reported a difficult service situation in the market, which we described as "a scary glimpse of the potential future in other markets" as Model 3 grows Tesla's fleet rapidly around the world.
After our report, Tesla acknowledged the problems and said it addressed them.
Recently, Tesla has made several statements about expanding the service after CEO Elon Musk admitted "foolish oversight" of Tesla's service coverage and plans to open many more ervice centers around the world.
Today, Musk said the extension of Tesla's service is now at "maximum speed" and the owners can expect more service centers in Europe:
The expansion of the service center is at maximum speed, so yes
̵[ads1]1; Elon Musk (@ elonmusk) September 16, 2019
Last month, Tesla announced more than 30 new service centers opening, and they have many more planned for the coming months.
Only a few are planned in North America, but with the arrival of Model 3 in Europe, Tesla plans dozens of new service centers in the market (upcoming new centers in gray and existing ones in red):
Ultimately, Musk said that Tesla aims to make the vehicles so reliable that they will reduce the workload of service centers and help them with the performance of the service around the world.
However, they are not quite there yet, so they need to improve service capacity with multiple service centers.
Musk noted that he believes the centers are also one of Tesla's biggest assets to drive demand.
People feel more comfortable buying cars if they have a Tesla service center within a reasonable distance, which is why the CEO says that expanding service centers and Supercharger networks should help Tesla reach more customers.
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