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Tesla changes the return policy according to Elon Musk's opposing tweets




Tesla has changed its return policy after CEO Elon Musk has tweeted conflicting statements on how it works. The company told The Verge that the change was already in the works Wednesday in response to questions about the tweet. Buyers will now be able to return a car within seven days (or before 1,000 miles) for a full refund, regardless of whether they have taken a test drive with the company, as opposed to the language that was on the company's website before Wednesday.


Musk tweeted Wednesday that customers can return one of Tesla's cars after seven days for a full refund, whether they have been given a test drive or demo from the company. This apparently claims to be in conflict with Tesla's official return policy, which clarified that the seven-day full refund policy applies only to customers who "do not have the test drive."

. It changed on Wednesday night, though. Tesla told The Verge there had been a delay in the language being updated on the website. A new return policy was posted on Tesla's website shortly after the publication of this article.

Tesla originally originally updated its return policy on February 28 as part of the company's press to close stores and switch to an online sales model. Before that, Tesla's standard return time was "one (1) calendar day after delivery" for people who had taken a test drive, or "three (3) calendar days after delivery" for people who did not. But the company also did away with test drivers when it announced the new online sales model, so another four extra days were added to the second possible return scenario. "[W] I understand that you may want more time to get to know your vehicle," the company said on the website.

Sometimes after February 28 changed – the company refused to say especially when – Tesla decided to allow seven days (or 1,000 kilometers) returns, regardless of whether the customers have a test station. It was not until Wednesday night that the official return policy was updated to reflect this.


The current return policy language shown on Tesla's website.
Photo: Tesla

Wednesday was the third time this month Musk tweeted information that did not seem to be in line with Tesla's return policy. On March 16, Musk said "To be ready, orders can be refunded even after you have had your Tesla for a week." Later that day he added to "If anyone really wants to return the car in good faith on day 8, that's fine."

The first tweet is ambiguous. The other tweet is accurate, said a Tesla spokesman, and the new court policy now allows "extenuating circumstances" to be "evaluated from case to case".

All three tweets are underlined tension between Musk's Twitter use and the company.

Musk is known for his liberal use of Twitter. He often reacts to fans who have customer feedback and makes changes to aircraft to Tesla's products.

But it has also got him in serious trouble. In August, Musk said he "considered taking Tesla privately" if the company's share was priced at $ 420 per share and that he had "funding secured" to withdraw from the move. He left the idea three weeks later.

The Securities and Exchange Commission (SEC) believed this constituted a security fraud because Tesla's share price climbed to the news, and Musk's tweet was not accompanied by the proper notice required by the Nasdaq rules. The SEC also discovered Musk had no appointment in place when he made the announcement. In September, he filed a security deposit against him.

Musk resigned the charges, agreed to go down as chairman of Tesla, pay a $ 20 million fine, and have all public statements – including tweets – that could affect Tesla's share price (and its shareholders) performed by a lawyer. But he allegedly did not follow the last part, and so the SEC recently tried to have him disdain for the court to violate the settlement for a tweet that was released in February.

Musk's tweets about Tesla's return policy seem to be the latest evidence that he hasn't changed the way he uses Twitter. It seems to be fine with Robyn Denholm, who replaced Musk as Tesla's mayor. "From my perspective, he uses [Twitter] wisely," Denholm told Bloomberg today. "I don't think he poses any challenges."

Update March 27, 21:14 ET: Tesla updated the language of return on his website after publishing. This article has been updated to reflect it.



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