NEWARK, N.J. – Two North Carolina parents were left in panic after their 14-year-old son was put on a plane to the wrong land.
Brenda and Christer Berg's 14-year-old son flies to visit their grandparents in Sweden, but due to his age and the fact that he was flying alone, United Airlines had to fly to the accompanying smaller program.
"I thought all night," What if he had been 12? What if he had been 10? What if he didn't have his cell phone on him? "This can't happen to anyone else," Brenda Berg said.
After reaching Newark, New Jersey, the United agent put him on the wrong flight, this way to Germany.
"He talked me because he was still on the plane." There are many who speak German on this plane. It's a little weird, right? "I said," That is a little strange, "said Christer Berg.
"It was absolute desperation. We have no way to get to the airline. We were sitting there with a child on the runway to fly to Germany, that mistake. And we had no opportunity to reach them," Brenda Berg said.
The teenager managed to figure out the error while the plane was still driving on the runway.
He was able to get a flight attendant's attention and he was able to go wrong.
The family hopes their story will push airlines to improve their smaller programs.
"They track bags, but they should of course also track the children and have safe and good transfer procedures when moving from one aircraft to another. We want these processes to be tightened up for the benefits of all children and all families," Christer says. Berg.
The airline apologized to the family.