TAMPA, Fla. (WFLA / NBC News) – A Taco Bell employee is out of work after he seemed to refuse the service to a deaf customer.
Becky Rosemont Burch published a now viral video showing that her 25-year-old son Brandon Washburn is trying to use the cell phone to communicate with employees and book at Kettering in Ohio.
"It's against the company's policy," said one worker, shaking his head, before closing the drive through the window and walking away. He later threatened to call 911.
Rosemont Burch said his son always writes his order on his phone.
"He has done this many times before at other restaurants, and has never had problems," she said. 19659005] "He didn't understand what the problem was," said Burch about his son and added that he "knew he was discriminated against."
"There were several people you could see in the video, and no one tried to help," she said.
Taco Bell said in a statement to NBC News that the worker in the video "no longer works for their organization."
"Taco Bell has a basic policy of respecting all our customers and employees, and we are committed to maintain an environment free of discrimination or harassment, the company said.
The company said that all other employees in the Kettering area will be retrained on their policies, according to NBC News.