Taco Bell removed and discarded 2.3 million pounds of seasoned beef from eateries in 21 states after a customer found a metal shave in a menu item, the fast-food chain said Tuesday.
Federal regulators were notified of the problem on Saturday, after three consumers complained about metal pieces in Taco Bell beef, the U.S. Department of Agriculture's Food Safety and Inspection Service said in a release Monday.
Produced by Kenosha Beef in Columbus, Ohio, between September 20 and October 4. beef being recalled involves experienced beef taco and burrito filling sent to Taco Bell's nationwide, according to FSIS. The product was shipped to distribution centers in Michigan, New Jersey, New York, Ohio and Virginia, and then to Taco Bell restaurants in 21
Taco Bell restaurants in some states allegedly suggested chicken or beef to customers as a beef replacement before the recall was made public, prompting some to call the company on social media.
"The secret of what's going on makes me scared to ever eat at your restaurant again," a Twitter user wrote.
"Nothing is more important than our customers' security, and nothing matters more to us than their confidence, "replied Julie Masino, president of Taco Bell's North America Division. "As soon as we received the first consumer complaint, we acted promptly to remove the product from the affected restaurants and proactively worked with the supplier to inform the USDA of our steps to protect our guests."
Consumers with questions can call (800) 822-6235 (800-TACOBEL) Monday through Friday from 8 am to 4 pm Pacific Time.
Owned by Yum Brands, Taco Bell and franchisees operate more than 7,000 restaurants across the globe, with most, or just over 6,600, in the United States
In July, Taco Bell cited a supplier problem for a tortilla deficiency that caused some of the restaurants to temporarily cut some items from the menus.