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Walmart's "customer services" will still greet customers but have extra and physically demanding responsibilities, which means eliminating greeters.
USA TODAY

While Walmart is planning to replace his greeters with clientele, stores are "taking concrete steps to support" disabled employees affected by the change, officials told Thursday.

Greg Foran, President and CEO of Walmart US, sent a note to all store managers Thursday describing the transition and how "each case requires a thoughtful solution."

Customer service continues to welcome customers, but has added and more physically demanding responsibilities than greeters, who have been part of the company since the early 1980s. Some of the greeters are disabled, but the exact number was not available.

"As it sometimes happens, this change has created a call both externally and internally, especially where employees are involved," in front of it wrote in the two side memos.

Stores began to tell affected workers their jobs could be in danger more than a week ago. It is usually a 60-day window for affected workers to apply for other roles in the company while continuing in their current job.

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Walmart replaces greeters with customer hosts. [Foto: GETTY]

For affiliates that have affected the changes, Foran says, "The company has expanded today's 60-day transition period as we examine the circumstances and potential accommodations that will make sense to each person."

Since the change was announced, Front , Walmart has made offerings to a number of greeters, including those with physical disabilities.

"We expect this to continue to be the case for many more across the country over the coming weeks," he said.

Jay Melton, who has worked as a greeter at a Walmart in Marion, North Carolina, is one of the affected employees. An online prayer was started to keep Melton, who has brain paralysis and cannot go without help, in the store.

Marion Walmart posted on Facebook that Melton will live.

"We are so happy to announce that Jay has accepted a position as a self-controlling host," said the Facebook post. "Jay has been a part of our store for the past 17 years and is known throughout the community. Please help us congratulate Jay with his new position!"

The front said in his note that he was proud of the chain's history "to be an employer of choice for the disabled."

Walmart officials have said that having made the change from greeters to hosts to more than 1,000 stores in 2016, 80 to 85 percent of all greeters concerned found other roles at Walmart.

"We are confident that we are taking the right steps to do what is necessary for the business, while treating affected employees with respect and help they deserve when they move to new opportunities," says Foran.

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