Southwest employee hospitalized after being assaulted by a female passenger

A female operating agent was “verbally and physically” assaulted by a female passenger when a flight from Dallas to La Guardia Airport in New York City boarded, Southwest told CNN in an email. The employee was transported to a local hospital and released Saturday night, according to the email. She is home and resting, the airline said.

Violent air passengers fined more than $ 200,000 by FAA

“Southwest Airlines maintains a zero tolerance policy regarding any form of harassment or abuse and fully supports our employees in cooperating with local authorities regarding this unacceptable incident,” the email said.

Southwest said the passenger was taken into custody by local police. CNN has contacted the Dallas Police Department for more information, but has not heard back.

The incident is one of many verbal and physical attacks on aircraft personnel that have been reported during the Covid-19 pandemic. Flight crews have reported 5,114 unregulated passenger incidents since the start of 2021, according to the Federal Aviation Administration. FAA data show that more than 70% of incidents were over masks.
Unruly passenger incidents increase again, FAA data shows

The incidents have ranged from shouting to spitting and physical quarrels with the airline’s employees.

In May this year, a passenger from Southwest Airlines who allegedly beat a flight attendant was fined more than $ 26,000, the FAA said.
The agency announced earlier this month that it had fined 10 violent air passengers a total of almost $ 250,000.

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