The company, which is responsible for tens of thousands of delayed text messages sent out early Thursday morning, says that more messages were delayed than originally thought. Syniverse, the company that initially blamed it, originally stated that 168,149 messages were delayed. Now it says that the number was based on "preliminary data" and that further review shows that the total message "is higher than originally reported."
Syniverse did not indicate how much higher the number would be or whether it would issue final numbers once it had figured out the total. It is worth remembering that the total number of people affected is at least twice as many delayed messages: there is the sender, whose message was received months later at a strange hour at night, and the recipient, who received the strange and sometimes disturbing late-night -Message.
The problem is now resolved and no more delayed messages are sent, according to Syniverse. "We apologize to anyone who was affected by this incident," said William Hurley, Syniverse's Marketing and Product Manager. Hurley says the company is reviewing its processes to "make sure this doesn't happen again."
All the delayed messages were sent because of a server problem, Syniverse said. A single server failed on Valentine's Day 201
The delayed messages led to widespread confusion. In the US, text messages were mostly delivered in the middle of the night, and because there was no indication that they had been delayed, the recipients were usually clueless as to what they were reading. In other cases, the reception went beyond confusion: people received text messages from exes; in several cases, messages were received by people who died since they were sent.
Mobile carriers rely on a number of third-party companies, such as Syniverse, to route text messages sent between networks. That's why people across all major carriers and even smaller carriers experienced the problem – if their carrier relied on Syniverse, or if the carrier of the person sending messages relied on Syniverse, their message would have gone over the network and it might have settled fixed last Valentine's Day.