German car rental company NextMove supports a 100-car purchase agreement with EV manufacturerafter delivering just 1
NextMove planned to become the largest Tesla customer in Germany by purchasing 100 of Tesla's Model 3 for use as part of its fleet, which also includes other Tesla models. The company decided to exit the deal after the first 15 vehicles delivered by Tesla were allegedly plagued by quality control issues.
Among the problems presented with the first car of cars were problems with condensation in the headlights, paint defects and other problems. NextMove also claims that Tesla tried to deliver vehicles that were previously registered, which it says would render the cars unjustified for Germany's electric car tax incentives.
The problem of previously registered VINs was, according to Tesla representatives, a "Temporary system problem with VIN matching [that] has been corrected and affected customers were re-matched with new VINs."
"is a fantastic car. Some of our customers fell completely in love with it," Stefan Moeller, owner of NextMove, said in a statement to Bloomberg. "But the organization behind it doesn't match that. It's really sobering."
Tesla, a relatively new vehicle manufacturer, has worked hard to try to overcome the quality control issues on all models, but Model 3 has been extensively investigated to thethat surrounds it and its to full production.
"We believe the customer's decision was not entirely due to quality issues, but were greatly influenced by their frustration with an unrelated dispute from earlier in the year," Tesla representatives said in a statement. "Tesla was in the process of repairing the problems and had provided loan vehicles to the customer at the time the order was canceled. Nevertheless, the customer continued to place orders for additional Model 3s."
NextMove did not immediately respond to Roadshow's request for comment.