Much of the sad state area was thrown out last Friday night when a service outage knocked out Internet and cable services to Optimum customers across much of Connecticut, New York and New Jersey. Optimal customers reported extensive power outages on the Internet, telephone and TV service on Friday.
Reports began around 1 p.m. and appeared to be centered around New York City, according to downdetector.com.
The stopwatches were reportedly extended throughout the tri-state area and covered most of Connecticut and New Jersey.
"I saw your story about Optimum and wanted to let you know that we are aware of the situation and appreciate the patience of our customers as we work diligently to identify the root cause and resolve the situation," Altice United States Representative Lisa Anselmo said in an email -mail. Altice USA is the parent company of Optimum.
The company's customer service Twitter feed was flooded with reports of power outages from annoying customers.
“Optimum / Cablevision has been having problems since 19:49 EDT. RT if that's also good for you # Optimum / Cablevisiondown, "@DownDetector said on Twitter.
The power map posted by @DownDetector showed an orange blob covering the northeast.
Optimum, the consumer brand for Cablevision, offers cable television, Internet and home telephone service under the Optimum Online, Optimum TV and Optimum Voice brands for homes and businesses in New York, New Jersey, Connecticut and parts of Pennsylvania on the East Coast.
Customers took to social media with their complaints. Some had no cable, some had no wifi, and some had lost both.
Fabiani @ny_fabo said, "I lost my mind and tried to fix my internet router. Find out # Optimum has power failure !!! Twitter is more reliable than customer service. ”·
Another customer, LSP @ lsposner, said:" If it wasn't for Twitter, there would be NO information and no customer service regarding # optimal power outage. All cables. All phone. All internet. At least it will They were reasonably repaid for the inconvenience. "There were two laughter emojis.
Nearly 6,000 comments were received on the DownDetector website, with power outages reported from the Bronx to Dutchess County, from Norwalk to New Rochelle, and from Trumbull to Torrington .
"Out in Tarrytown, their & # 39; support & # 39; is the worst, phone numbers do not work, online chat for help does not work. You would think they would at least have provided an update," said one customer.
When customers raged that they could not stream shows or play games, one person thought, "The real crisis is that none of us can be alone with our thoughts."
Staff writers Ethan Fry and Karen Tensa contributed to this report.