New York City's Department of Consumer and Labor Protection (DCWP) claims to have documented more than 2,200 violations by T-Mobile at 56 subway stations located across all five boroughs. These include cases where the carrier allegedly added hundreds of dollars of extra costs to the advertised price of a unit and prompted customers to sign leases without being aware of the costs. In at least 21[ads1] cases known to the city, these metro locations also sold previously used phones as new devices.
A T-Mobile spokesperson told CNET "What we see alleged here is totally in violation of the integrity of our team and the commitment they have to taking care of our customers every day, "and claimed to take the allegations" very seriously. "
This is not the first piece of legal hot water that T-Mobile has found. The company was previously fined by the United States Federal Communications Commission for failing to address ongoing call errors that plague rural subscribers. The company was also run by the National Advertising Division in 2013 for allegedly engaging in false advertising practices.