CNN – MoviePass goes dark while sorting out some changes to its app.
The comic book subscription service allows customers to watch selected movies in theaters based on monthly fees.
"There is never a good time to do this," says CEO Mitch Lowe. "But to complete the enhanced version of our app, one that we believe will provide a much better experience for our subscribers, it must be done. "
Out-of-consumption started Thursday morning. The company has not said when the service will be back.
In a letter to subscribers, MoviePass said it hopes to" recapitalize "and continue the work to reduce costs.
The company says that it will credit customers for the affected days and will not take on any new subscribers while the service is down.
MoviePass also said in the letter that it had been working for months to make changes to the service and "ensure it meets the vision We have for it. "
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