Having drawn his entire fleet of electric scooters from several cities in Switzerland, by reports of unexpected braking, Lime faces a similar problem in New Zealand. Auckland officials announced on Friday that the city has temporarily suspended the Lime license following reports of rider damage.
Lime reported 155 events of irregular braking with his e-scooters, according to Auckland's Dean Dean Kimpton. Riders were injured in 30 of these events, with just shy of 20 in Auckland alone, a press release said. Lime will need to meet several criteria to ensure equestrian safety, including submitting an independent review and reporting report – before the city decides to lift the suspension.
The company raised the question in a blog post on Saturday that recently "discovered a bug in the firmware of our scooter fleet which, in rare circumstances, could cause sudden excessive braking during use."
"Through extensive analysis from both internal team and external experts, we diagnosed the problem in a laboratory environment and determined that in very rare cases, which usually run downhill at peak speed while pressing a pothole or other obstacle, it is too large Brake force on the front wheel, which causes a scooter to stop unexpectedly, says the firm.
Lime appears to be the dimming of the severity of the injuries, writes that "most have been bumps and bruises." But as Forbes noted, one broke. man even his jaw and suffer d other injuries this month after he says a Lime scooter wheel unlocked and threw him over the board. He told Radio New Zealand that he "sat down, spat some blood and some teeth and went home "after the accident. He was supposedly confined to a floating diet while he was healing.
Lime said it implemented firmware updates that" resulted in a significant reduction in a final update to fix the error will be applied to all scooters in the market In the coming days, the company said.
"The security of people who use e-scooters and those who share the environment with them is our first priority," Kimpton said of the suspension. "While we appreciate the recreational opportunities offered by e-scooters as an innovative transport solution, security is not negotiable."
Earlier this year, Lime pulled his shots from the Switzerland streets after unexpectedly slowing left riders injured, TechCrunch reported on time. An email sent to customers and obtained by the site said the company was investigating whether the problem was the result of a software update that led to the scooters reboot midway and triggered theft protection.