Fans of the e-scooter company Lime have flooded the Auckland Council with e-mail support after temporarily banning their fleet – but it is still unclear whether they will be allowed on the street.
MORE: Mike Williams & # 39; lobbying for Lime Alarming: academic
It comes as the San Francisco-based company apologized to its riders and said it was hard to trust New Zealanders for a slate of events that left many of the scooter users injured.
The E-scooter company was banned from the streets of Auckland and Dunedin on Friday due to security issues.
Its licenses were temporarily revoked by Auckland and then Dunedin's advice in increasing security issues after a series of incidents in which the front wheels of e-scooters unexpectedly locked.
It is unclear when a decision on Lime's future in Auckland is being made.
On Friday, the council said that Lime would be expected to report back to that by Mo Below, but Dean Kimpton, the chief executive of the Council, said in a statement to Herald this afternoon, he expected to hear from Lime "early this week".
"[Council] will then have to consider this information before making further decisions," he says.
"We expect to make those decisions within 24 hours of receiving the update."
However, he said that The council had received nearly 5,000 emails from Aucklanders about Lime's license since the ban was imposed on Friday ̵
"Feedback is very supportive for e-scooters, but we also have "We strongly supported our decision to suspend the license when seeking assurances that this type of scooter is safe," says Kimpton.
"We will provide an update as soon as we are able."
Call to regulate e-scooters
Meanwhile, the editor of a car review website has joined the line of e-scooter's "It's scary how easy Lime was able to bypass existing government demands," Clive Matthew said. Wilson from dogandlemon.com.
The roadmap of the campaign added: "I'm not against e-scooters, I'm against the way promoters from these scooters were allowed to dump their products effectively on the market without any real planning or oversight. The riders of these scooters and the taxpayer both ended up paying the price. "
He urged the council and the government to ban e-scooters into a" credible plan of their use "was drafted – at the expense of the scooter companies
. "A delay in introducing e-scooters is not going to kill anyone," he said. "But leaving these scooters operating in their current way is already killing people and morals."
Apologies to riders, but Lime insists that scooters are safe
On Thursday, the Auckland Council said it was recommended by Lime that it had identified 155 reported irregular braking events that may have been caused by the unexpected lock problem – of which 92 was in Auckland, and of the 30 resulted in injury.
The company had teams "working around the clock to carefully assess our fleet as we work to find the cause of this problem and rectify it quickly," said Mitchell Price, Lime's director of government affairs and strategy in an up-front Herald .
"We hired a world-famous, engineering and scientific consulting firm to act as an independent expert to find the cause of the problem," he wrote.
The experts identified a "firmware problem affecting the electrical subsystems of some scooters".
A series of updates had been developed and he was "sure of their effectiveness".
"We have already rolled out some of the firmware solutions, which immediately resulted in a reduction of deposits."
These were already installed over all Lime scooters in New Zealand, Price said.
Admitted the company had made the mistake, Price said: "A prevailing truth about innovation also applies to us: things do not always go as planned, we have errors, and we need to find out why things are wrong, so that we can fix them, learn and adapt them, ultimately provide better service. "He added:" While we are confident in the safety of our service, we understand that Lime scooters will never be as ubiquitous as innovations as The car if the community does not share that trust.
"We apologize to our riders and the Auckland community for this problem and the disruption of service and remain committed to serving the trust of society." Auckland Council, "pointed out that the company's" top priority "was equestrian and social security.
Lime was committed to providing" reliable affordable, clean transport options that are – above all – safe, "he said.
More More than 185,000 riders have taken nearly a million trips on Lime scooters in Auckland alone since its launch in October. The San Francisco-based company estimated that it has prevented more than 300,000 driving.
But it was the increasing number of injuries that asked Auckland Council to ban them from city streets. On Friday, the Council took the decision to revoke Lime's operating license and said, "Security is not negotiable."
Liam Thompson broke his mouth when the Lime scooter's front wheel rides locked and sent him across the board and into concrete.
Mohsen Ansari hurried down Parnell Rise on a Lime scooter Tuesday morning when the front wheel unlocked and sent him sprawling forward, rupturing the meniscus in his knee.
Lime's Global Issues
It's not the first time Lime has seen its license to operate put on hold for security reasons. Last year, the company's 550-strong fleet was pulled from the Swiss cities of Zurich and Basel after several reports of injuries when scooters abruptly crashed during use.
It was also banned from the US cities of Reno and Indianapolis last year while these cities attempted to clarify the regulation of the new mode of transport, while San Francisco issued a temporary ban in May last year after residents complained of congested streets and illegal parking.
In December, the Spanish city of Madrid banned three e-scooter companies, including Lime, from operation and ordered them to remove their scooters from the streets and said they did not do enough to inform people about their usage rules.
The company has also fought a number of security issues, including two recalls at the end of 2018 – one that involved defective batteries that crumbled and / or became fire, and another with ground plates that could crack or break while driving at high speed.
A num of injuries worldwide, and deaths of three young men in the United States have also been linked to incidents involving lime scooters.