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The IRS has processed tens of millions of tax returns faster this year than in previous years, while getting through to customer service on the phone is slowly improving, according to a report to Congress released Wednesday.

The latest IRS update from National Taxpayer Advocate Erin M. Collins said the agency cut its backlog of unprocessed paper tax returns by 80%, from 13.3 million returns at the end of the 2022 filing season to 2.6 million at the end of the 2023 filing season. And now 35% of calls are answered, compared to 11% previously.

“Overall, the difference between the 2022 filing season and the 2023 filing season was like night and day,” Collins said. “It marks a return to pre-pandemic levels.”[ads1];

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