HERSHEY, Pa. ̵
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Hershey noticed the scream of tipless Kisses in December and looked at the problem. An update finally came to Thursday.
"We looked at the whole Kiss production process, and we made some adjustments to create the tips so we could get more consistency," claimed Hershey CEO Michele Buck to CNBC.
Buck didn not specify what the production process caused the error, or say why it took as long as it did to fix the problem. But she said Hershey appreciates the feedback it received and assured consumers that "changes have been made to prevent further disappointment."
One of the earliest reports of the uncluttered kisses came on December 3, when Debbie Krivoniak Sheetz, of Greensburg, Pennsylvania was making peanut flower cakes, the Pittsburgh Post-Gazette reported. She noticed the kisses she bought to the top, the cakes had no tips, and was not impressed with what a customer service representative told her when she called to report the problem.
Sheetz posted about her frustration on the Facebook group, The Wedding Cookie Table Community.
"Having given the barcode (on the package) to the women on the phone, she comes back with" Oh yes, Hershey has cut the tip of all those milk chocolate cousins because they just break
Many other posts and tweets that lamented tipless kisses followed.
"Extremely disappointed by @Hersheys Kisses," read a tweet from Taylor Roberts. "I opened a new bag today to make peanut butter cookies this NEW and every tip is broken."
Extremely disappointed @Hersheys Kisses. I opened a new bag today to make peanut butter cookies this NEW and every tip is broken. Such horrible quality, and now my cakes to see 7/10 ALL bc Hershey is lazy. pic.twitter.com/UfTiCnMZ35
– Taylor Roberts (@tay_tay_tweetss) December 31, 2018
Now someone has taken to Twitter to say they are happy that tip debacle has been resolved .
"Hershey solves his Kisses missing tip problem. I don't know about you, but I'm relieved," tweeted using Marena Bronson.
Due to the volume of candy producing company, Hershey said that the improved Kisses won't beat shelves for a few months.
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