DETROIT – Problems with one of Michigan's three licensed liquor distribution companies cause headaches before some festivals for some bars and restaurants, and have led the state to get involved.
Republic National Distributing Co. recently moved into a new warehouse in Livonia, and the company said software problems on the new site are delaying deliveries, the Detroit Free Press reported.
The Michigan Liquor Control Commission recently met with officials from bars, restaurants and retailers who have complained, and it has told the distributor to fix their problems.
Commission President Pat Gagliardi said in a statement Friday that the agency holds the Republic "responsible for how they plan to resolve this situation for our licenses. It is our priority to ensure that our licenses have their shelves in stock for the public, especially in advance of the holiday. "
Pam Stigall, beverage manager at Ale Mary & # 39; s Beer Hall in Royal Oak, said she has placed liquor orders a few weeks in advance in hopes of reducing the wait, but orders are still running for four more five days after.
"With the upcoming holiday season, it is especially challenging to plan for new menus when the availability of the product is so unpredictable," she said. "It is my hope that they will be able to solve this problem sooner than later."
After expressing concern on Facebook, Stigall said that the Republic reached out to her privately through Facebook Messenger and wrote that it understood her frustration and did everything to resolve the issues.
Resellers who have trouble receiving liquor orders in a timely manner or not at all from authorized distribution agents may file a complaint online.