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Here's Why Wells Fargo Customers Couldn't Get Their Cash



Photo: Lisa Lake (Getty)

It's a strange, painful couple of days for some wells Fargo customers.

A tsunami of problems hit the bank this week, leaving some customers not knowing how to access their money. As a result, an army of angry Wells Fargo customers hit social media to report missing their paydays, trouble using debit cards, and problems with mobile banking apps.

On Thursday, a power shutdown at one of Wells Fargo's main data centers caused a cascade of issues that hamstrung many of the banks core operations. The shutdown occurred after fire suppression systems were activated following utility work on Thursday, but no actual fire happened, according to the company. When the bank's backup plans worked as expected, customers started to see problems

A bank spokesperson said all the transactions were processed, but the bank appears to have failed to properly notify customers about the issue. Customers reports suggest the bank initially had trouble playing catch up as it recovered from the power shutdown and ended up processing the transactions in batches, resulting in delays that caught people off guard. of Friday. A sizable flow of complaints is still rolling in on social media, however. Wells Fargo, Wells Fargo, Wells Fargo, Wells Fargo, Wells Fargo, Wells Fargo ]

"As a result of the process to restore systems yesterday, some transactions and balances were not visible in online banking or ATMs earlier today, ”the bank told Gizmodo on Friday. “The transactions were processed normally, and customers can use their accounts with confidence. This issue has now been corrected, and all transactions are now visible. We are experiencing higher than normal volumes so there may be delays in online banking and contact center response times. ”

Gizmodo would like to know about how the incident played out inside the company. like to know: poneill@gizmodo.com.


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