قالب وردپرس درنا توس
Home / Business / Here's one of the games played by Amazon warehouse workers

Here's one of the games played by Amazon warehouse workers



The Washington Post's Greg Bensinger has a fascinating story on Amazon's attempt to make the physically demanding work in its fulfillment centers more engaging — and maybe boost productivity along the way — by letting warehouse works choose to play social games that turn being fixed to their jobs in form of play

For our recent profile of Amazon HR chief Beth Galetti, I visited the Amazon fulfillment center in Kent, Washington, just outside Seattle. While I was there, an employee who picks products from robotic shelves and puts them in bins showed me Dragon Duel one of the games mentioned in Bensinger's article. Using a touchscreen dedicated to the games, she chose a random staffer elsewhere on the warehouse floor to compete with. They were depicted as flying dragons, with not-so-elaborate graphics that reminded me of a video game about the early 1

990s. I mentioned it briefly in our story.

Amazon declined to provide the Post with any screenshots of its games. But during my tour, I took some photos with the company permission. Here's

[Photo: Harry McCracken]

screen shows that the game players get 16 points for each product they pick. There are a toteboard showing rankings for other employers (who are depicted as Peccy, Amazon's internal mascot). It appears that you can also pull up stats on the shift in progress as well as a ranking for BFI4, the warehouse I visited. (The dragon game was displayed on a screen next to another that showed non-gamified data about the employee's work as she conducted it.) [Bensinger'sstoryquotesacoupleofexpertswhoraisedconcernsaboutthewholeideaof​​gamifyingworkprocessesforreasonssuchasthepossibilitythatcompetingagainstone'scolleaguesmightbecomestressfulovertimeThenagaintheAmazonworkersreferencedinthe Post article spoke approvingly of the games as a way to make repetitive work less monotonous. And they did so anonymously, suggesting that their favorable tasks were sincere. That too might help anyone feeling that the exercise is purely about playing employees off each other in a way that might be rather rather than fun.


Source link