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Help, I've been banned by Airbnb!



DEAR TRAVEL TROUBLESHOOTER: I've been banned from Airbnb and I don't know why. I have been using Airbnb for more than five years without any problems. I always get great reviews from my hosts. But recently, when I logged in, I got a cryptic message about being banned without any explanation. I haven't been able to get help from anyone I've contacted.

  Christopher Elliott, Travel Troubleshooter ...
Christopher Elliott, Travel Troubleshooter

I am a graduate student in medical school, and I have to travel extensively for my residency interviews. I trust Airbnb for things like this, because with more than 20 residency interviews in different cities across the country, I need reliable places to live. Help me get my account back online.

I highly doubt that I did anything wrong, and I am so frustrated to not be able to contact a real person for more information on why this happened.

– Chiaka Aribeana, Redwood City, California

ANSWER: Airbnb should not have banned you for no good reason. I considered the correspondence between you and Airbnb, and I am now as frustrated as you are. The only thing the company will say is, "We are sorry to inform you that we cannot support your account in the future and that we have exercised our discretion in accordance with our Terms and Conditions for deactivating your accounts."

It doesn't help at all.