Guests of Thomas Cook continue to claim that they are "held hostage" in hotels

The fall from the collapse of Thomas Cook continues to cause havoc for travelers.

Reports have emerged of the former travel company's customers who complain about being held hostage by hotels that require extra payment. Now the British aviation authority is engaging.

The Civil Aviation Authority tweeted a message to clarify the situation for travelers staying in hotels booked through Thomas Cook. It says: “We have provided financial insurance to all hotels with ATOL-protected #ThomasCook customers, so they can stay in the hotel until they fly home. If you experience any difficulties with your hotel, please visit our website for support and advice. ”

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After news broke of Thomas Cook's financial situation, some hotel operators were panicked that they would not panic that they would not panic over , Yahoo Finance reports. This apparently led to them trying to force guests to cover up the charges.

On Sunday, guests at the Les Orangers Hotel in Tunisia were reported to be "held hostage." They claimed the hotel had placed security guards at the gates and demanded that they pay extra fees due to "Thomas Cook the situation. "

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In a statement obtained by Fox News before the company collapsed, a spokesperson said, "We are aware that a small number of customers were asked to pay for their hotel room before leaving Les Orangers in Tunisia yesterday, which has now been resolved and customers flew home as planned. We continue to support our customers in all resorts. "

Several tweets responding to the CAA announcement claim that hotels in Cuba Thailand and Kissimmee Florida charge guests for additional fees.

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Meanwhile, CAA and the UK Government are still working to repatriate thousands of British travelers affected by the Thomas Cook collapse, Yahoo Finance reports.