Goldman Sachs has issued another statement on the ongoing allegations of gender bias in Apple Card credit limits. In a new statement this evening, Carey Halio, CEO of Goldman Sachs, said that the bank would reassess its credit limits on allegations.
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In the statement, Halio emphasized that Goldman Sachs is not aware of your "gender or marital status during the Apple Card application process." The CEO also noted that Goldman Sachs was working with a third party to review its " credit decision process to protect against accidental bias and outcome. "
Halio explained that the difference in credit limits stems from" limited personal credit history. " According to Goldman Sachs, if the applicant's existing card is an "additional card under the spouse's primary account", this could affect the credit history details (via CNBC).
Halio said in the statement posted on Twitter:
We hear you. Your concerns are important to us, and we take them seriously. We have not and will never make decisions based on factors such as gender. In fact, we do not know gender or marital status during the Apple Card application process.
We are committed to ensuring that our credit decision process is fair. Together with a third party, we have undergone our decision-making process to protect against unintended biases and outcomes.
Some of our customers have told us that they received lower credit lines than they excepted. In many cases, this is because their existing credit cards are additional cards under the spouses' primary account – which can cause the applicant to have limited personal credit history. Apple Card's credit decision process is not aware of your battle situation at the time of application.
Ultimately, Goldman Sachs states that if a person feels that the credit limit "does not adequately reflect" their credit history, they may have their credit limit evaluated. To do this, go to the Wallet app on your iPhone and chat with a support representative.
David Heinemeier Hansson, the original source of the viral tweet requesting this review, is not satisfied with Goldman's response :
“You heard nothing. & # 39; I understand your concerns, but here's why they are actually wrong, and we're right & # 39 ;, not listening. It's patronizing. Please just stop. ”
When Apple Card was first launched, Goldman Sachs did not provide credit limit increases. If you now request an increase through customer support, Goldman Sachs says it is now accepting requests "based on recent interest." However, the bank warns that it expects "this will be in demand" and it may take as long as 30 days for a decision to be made.
Meanwhile, Apple has kept silent on these allegations of Apple Card bias. Apple has not responded to requests for comment from multiple publications, and apparently allows Goldman Sachs to handle the situation – despite the fact that it markets the Apple Card as "created by Apple, not a bank."
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