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Home / Business / Former manager of McDonald's shares what happened in battle with customer

Former manager of McDonald's shares what happened in battle with customer



WLWT made an exclusive video of a match between a manager and a customer at McDonald's and shared the client's side of the story on Tuesday. Now, the manager involved has shared his side of the story with us, describing what happened last month. She said the fight happened at about the time the shift changed, and deadlines flared before food and a blender began to fly. Although no charges have been made, this case has left a mark on everyone involved. "It's only been rough since Sept. 22," said Nashawnda Johnson. Johnson said she has spent the past month reflecting on the worst day of her more than ten-year career with McDonald's. She worked at the Colerain Township site near the Ronald Reagan Highway when she became part of it now ̵

1; notorious food-without-the-counter food fight. Britany Price said she waited for an incorrect food order to be fixed and eventually threw bags with food for Johnson.Price got a broken cheekbone and broken nose when Johnson hummed a blender at her one and the ripple of her face. "Her behavior, first off, was just very aggressive, very intense and almost degrading," Price said. Johnson said she remembered the incident differently. "She was the one who started this. It would never have gone that way if she had never thrown things at me," Johnson said. She said there was a change of direction and that she was in the back of the restaurant with the manager confirming money. Johnson said she asked the general manager to handle the situation so she could complete. "She was like," Nashawnda, stop doing what you do. Just go up there and give her a refund. "So I'm like," Karen, as soon as I get up there, it will come "You hear how she up there just goes off, cussing, just being really irritable and really rude up there," said Johnson. She said she could hear the curse as she approached the counter and talked with Price about replacing the food, she also said only managers have the code to process reimbursements, so cashiers were only able to serve new customers, giving Price's more than 25 minutes of waiting time. Johnson said she started working with the reimbursement, but then went on to get the general manager because the situation was getting worse. " She threw a chocolate milk and hit me in the head with it when I had my back. So I turn around. Here comes the apple juice. Hit me in the face. All the good meals and the brown paper bags. She was just getting crazy, "Johnson said." So every action has a reaction. So while I'm being assaulted, I just picked up everything that was there and just threw it back at her. "She said she didn't know she threw a blender. Dan Griffin for News 5 asked Johnson if she regretted throwing objects." Yes, I do because I miss my job. That's what I do, "Johnson said. As she looks for a new job, Price sets several medical appointments. The outcome of the incident has been painful for both women." I've never had an event like this. Never, because I've always been able to spread the situation to what it is. Their food is wrong, we cheated them with money, or – it always never got to that point, "Johnson said. Johnson said she interviewed a new job on Thursday. While no criminal charges have been filed, Price's attorney has said that a civil case against McDonald's is in the works. WLWT also contacted McDonald's and asked for a new updated statement to take Johnson's side of the story into consideration, so far we have not heard back.

WLWT provided exclusive video of a match between a manager and a customer at McDonald's and shared the client's side of the story on Tuesday.

Now the manager involved has shared his side of the story with us, describing what happened last month.

She said that the fight happened just around the time the shift changed, and deadlines flared before food and a blender started flying.

Although no charges have been filed, this case has put a mark on everyone involved.

"It's only been tough since September 22," said Nashawnda Johnson.

Johnson said she has spent the past month reflecting on the worst day of her more than 10-year career with McDonald's.

She worked at the Colerain Township location near the Ronald Reagan Highway when she became part of the now infamous food fight. "(19659004) Britany Price said she was waiting for an incorrect food order to be fixed and eventually threw bags of food at Johnson.

Price got a broken cheekbone and broken nose when Johnson hummed a blender at her and it rippled of her face.

"Her behavior, first off, was just very aggressive, very intense and almost degrading," Price said.

Johnson said she remembered the incident differently.

"It was she who started this . It would never have happened like this if she never would have thrown things at me, "Johnson said.

She said there was change of mind and that she was at the back of the restaurant with the manager who confirmed money. was, & # 39; Nashawnda, stop doing what you do. Just go up there and give her a refund. & # 39; So I'm like, & # 39; Karen, as soon as I get up there, it's going to blow up. You hear how she up there just goes off, cussing, just being really irritable and really rude up there, "Johnson said.

She said she could hear a curse as she approached the counter and talked to Price about exchanging the food.

She also said that only managers have the code to process reimbursement, so cashiers were only able to serve new customers, giving it more than a 25-minute wait.

Johnson said she started working with a refund but went to get the general manager because the situation was getting worse. She threw a chocolate milk and hit me in the head with it when I had my back. So I turn around. Here comes the apple juice. Hit me in the face. All the good meals and the brown paper bags. She was just getting crazy, "Johnson said." So every action has a reaction. So while I'm being assaulted, I just picked up everything that was there and just threw it back at her. "

She said she didn't know she threw a blender.

Dan Griffin of WLWT News 5 asked Johnson if she regretted throwing objects.

" Yes, I do, because I miss my job . That's what I do, "Johnson said.

When she looks for a new job, Price puts on more doctors.

The outcome of the incident has been painful for both women.

" I've never had an event like that this. Never, because I've always been able to spread the situation to what it is. Their food is wrong, we cheated them out of money, or – it never got to that point, "Johnson said.

Johnson said she interviewed a new job on Thursday.

While no criminal is charged, Price's attorney stated that a civil case against McDonald's is in the works.

WLWT also contacted McDonald's and asked for a new updated statement to take Johnson's side of the story into consideration. we haven't heard back.


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