After turning on Tesla's turn on Wednesday, singer Sheryl Crow turned to her nearly 320,000 Twitter followers for help. A special companion jumped in to save the day.
"Help! Who knows what to do when your @ Tesla screen gets black and the reset doesn't work? Return it and get the money back?" asked Crow, revealing that she was stuck in a parking lot at that time.
More than 5,600 fans replied to Crow's tweet and submitted dozens of suggestions – but no competency on the subject compared to Tesla's own CEO Elon Musk.  ELON MUSIC SECURITY ASSIGNMENT IS UNDER ASSESSMENT
Musk responded with simple instructions, "Changing screen settings from night mode to auto."
"Night mode with 0% brightness is actually too dark during the day," he added. "This is ultimately our fault. We will update our software so that 0% brightness can always be used in relation to ambient conditions."
A Twitter user pointed to Musk for a reset should have solved the problem. Musk said he "agreed". It should have been the case.
The 57-year-old crownman thanked Musk, giving him a thumbs up for his help.
"The problem solved with that solution after you came to @ Tesla. Can I suggest adding some screen controls to the app so you don't get stuck when the screen turns black?" Crow wrote to Musk.
She later confirmed to her followers that her problem was solved and thanked everyone for jumping in to offer suggestions.
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"LOVED all your creative responses. The best thing was that my kids took one look … something that would be useful since my child was the one who changed the settings / made it go black in the first place! I knew I should have canceled the school … "replied Crow. "Also for those haters: I love my @ Tesla and have very few issues. I have the basic model, nothing too fancy, and it was cheaper than my minivan!"
Almost 20,000 people liked Musk's advice to Crow, though someone asked if he was just quick to respond because of Crow's fame.
"Only for famous ppl" a fan reacted, even though a woman claimed she had seen him "answer and help people who are famous or not."  "He can't do it for everyone of course, he's just human (as far as we know), but he does a surprising amount," the woman continued.
"Hahahahaha this is amazing! Bet you did not" T think Elon should answer directly! "Another user wrote.
" This is like the top of customer service, "followed a successor.
Musk is currently on fire for allegedly violating an agreement with the US Securities and Exchange Commission (SEC) when he tweeted about Tesla car production in February without the lawyer's approval A federal judge will hear oral arguments on Thursday about whether Tesla's CEO Elon Musk will be disdained by the court.
It is unclear whether Musk is planning to participate in the hearing. Needed prior approval because there was no new information that would be meaningful to investors, his lawyers say the SEC breaks its first right to free speech
Tesla shares fall 9% in early trading after the company broke 77,100 cars in First quarter, well behind the pace it must maintain to meet Musk's promise to produce 500,000 cars annually, from Wednesday's end, the Tesla shares were down 12.3% so far this year.
Associated Press contributed to this report.