A father in North Carolina was shocked when he received a phone call stating that his 13-year-old daughter was standing alone crying at a San Francisco airport.
<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "Douglas Davila's daughter was on her way from Raleigh- Durham International Airport to Spokane, Wash., With a layover in San Francisco Although the family paid a single small fee, the young girl says she was never escorted by a & nbsp; Alaska Airlines & nbsp; Terribly, she found a good Samaritan who let her use her cellphone. " data-reactid = "23"> Douglas Davila's daughter was en route from Raleigh-Durham International Airport to Spokane, Wash., with a layover in San Francisco. Although the family paid the lump sum, the young girl says she was never escorted by a representative from Alaska Airlines. In shock, she found a good Samaritan who let her use his cellphone.
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A PARENT'S WORST NIGHTMARE: A flight from RDU took a chaotic turn for a 13 year old who landed in California alone. Douglas and Maria Davila say they paid @AlaskaAir an accompanying small fee, but these services were not provided. History tonight at 11am on # abc11 . pic.twitter.com/Bpf3K1HsUw
– Akilah Davis (@ DavisABC11) August 23, 2019
<p class = "canvas-atom canvas text Mb (1.0em) Mb (0) –sm Mt (0.8 cm) – sm "type =" text "content =" Alaska Airlines & nbsp; website & nbsp; claims that those paying $ 75 single less charge can rely on their constant supervision. "Once you have delivered our child to our care, he or she will remain under supervision at all times," the website reads. data-reactid = "27"> The Alaska Airlines website claims that those paying a $ 75 underage charge can rely on their constant oversight. "Once you have delivered your child to our care, he or she will remain under supervision at all times," the website reads.
While the airline reimbursed Davila's $ 75 fee, they responded in a statement claiming Davila's daughter was actually met by an Alaska Airlines employee at San Francisco International Airport. However, they say she was asked to wait during a delay due to a mechanical problem.
"Taking care of a child flying alone, without a guardian, is our top priority. We look at them as the most precious cargo. Our survey, which includes specific items that tracked the movement of our young guest, indicates that employees met her when her flight arrived and escorted her to our San Francisco International Airport service center, "Alaska Airlines said in a statement sent to WDTV.
"Our guest was asked to wait with staff at the service center when her connecting flight to Seattle was delayed for 1.3 hours due to a mechanical problem. While we had tabs on the young guest all the time, we understand that she may have felt unattended in the crowded area, and for that we are deeply saddened.We also think we could have done a better job of communicating with her.Taking her experience, we are carefully evaluating our custody procedure for single minors who establishes connections through SFO and will strengthen processes to ensure that our young guests feel safe and cared for at all times while in our care. "
According to WTVD, the family would like to receive a full refund for the flight, in addition to reimbursement for the single lesser fee.
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