Business

Customers left without Thanksgiving meals after Rancho Cucamonga Boston Market failed to show workers




An employee stabbed at a Boston Market in Rancho Cucamonga on Thursday caused several customers to struggle to provide Thanksgiving meals to their families.

Customers who showed up at the franchise to pick up their prepaid orders on Thanksgiving morning got an unpleasant surprise when they arrived at the restaurant’s closed doors.

A sign that was hung outside said: “No employees show up today … we can not fulfill the orders! We are sorry! “

“This is very outrageous, very outrageous,” said Adam Sharp, one of several customers who had hoped to bring a Thanksgiving meal to his family. “We have 12 people we have to feed right now, and you can literally see the food inside the store and we can not get to it. This is outrageous. No phone call, they charged our card $ 400. “

Sharp and his sister said they never received a phone call, text message or email from the restaurant saying their order would not be available.

To increase customers̵[ads1]7; frustration, you can see stacks of Boston Market orders inside the restaurant.

Diego Santos, a customer who drove down from Fresno to see his family on Thanksgiving, said he would like the restaurant to give him an update on his order.

“It’s four hours to spend Thanksgiving with our family. We paid a good amount of money for the pages, Santos said. “It looks like all the employees have gone out … They have taken the money and run.”

In a statement, Boston Market spokesman Slaton Smith said the company was investigating why employees were missing.

“We are in the process of refunding the Thanksgiving order (s) to each guest affected by our Rancho Cucamonga location. We sincerely apologize to each guest who placed an order and arrived at the restaurant today,” Slaton said.



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