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By Ali Gostanian and Suzanne Ciechalski
A New Zealand couple on a family trip through Europe said they made a disturbing discovery by checking in on an Airbnb in Ireland in March – A hidden camera was livestreaming their family.
Andrew Barker, an IT security consultant, 48, scanned the Wi-Fi network on the property when he noticed a device labeled "IP Camera" that did not belong to the family, his wife said.
He could find a life stream from the camera on the host network, which was on the same Wi-Fi network, Sa Barker.
"I could see the live stream video of myself and look at his phone," said Nealie Barker, 42. "I had this horrible, sinking feeling … We are definitely seen."
The family found themselves Soon the camera was hidden on what they think is smoke detector. The couple, who traveled with their four children and niece, contacted Airbnb, who did not allow hidden cameras.
"Airbnb had no advice for us over the phone," said Nealie Barker to NBC News, adding that the representative did not seem to understand the severity of the situation.
Error on Airbnb was unhelpful, they called the host themselves. When he refused his questions about cameras on the property, she said, her husband asked, "Well, why am I [looking] on a life stream of myself?"
The host hung up but called later and said it just was a hidden camera.
"We completely lost his trust at this point," said Nealie Barker.
The family soon found other accommodations. A few weeks later, they learned that Airbnb had liberated the host and said there were no pros of their claims. The result left the couple, who took pictures of the hidden camera, confused.
When April 5 told Airbnb to them, they traveled for the allegations and the host was removed from the platform.
In a statement, Airbnb said the first event to the event did not meet the high standards we set for ourselves, and we regretted the family and fully refunded their stay. "
Barkers, who have been storing for 10 years to make the 14-month trek through Europe, said they have relied on Airbnb throughout their trip, and are disappointed with how the complaint was handled.
" We have had many great experiences, "Nealie Barker said." We are going to reach another approach now. "
Now, when her family is in an Airbnb, they look for hidden cameras and scan the Wi-Fi network, they recommend others to do the same.  "We will not be happy until there is any real political change in how they handle this," she said.