ST. PAUL, Minn. –
A Chipotle restaurant investigates after one of their managers was registered and asked customers to pay before they were served.
The video was posted on Twitter on Thursday by a user called Masud Ali, who wrote, "Can a group of young, well-established African Americans get a snack after a long workout?"
In the video, the manager of the St. Paul restaurant told the hungry customers "You have to pay because you never have money when you get in here."
After several views and noticed the popular restaurant, Chipotle responded to the video that "What happened here is not how our employees are going to treat our customers." They also added that the manager has taken the camera since it has been terminated and employees have undergone re-training to prevent this incident from happening again.
Following this reply, Chipotle said Saturday that the leader had lost Thursday's guests to another group of gentlemen who could not pay for their meals earlier this week.
@masudali What happened here is not how our employees should treat our customers. We are committed to treating all our guests fairly and with respect. The manager has been closed and the restaurant has been retrained so that this does not happen again. We will be back in contact.
̵[ads1]1; Chipotle (@ChipotleTweets) November 17, 2018
KTRK reached Chipotle for further details regarding the incident and received the following statement:
We are committed to treating all our customers fairly and with respect. As for what happened to the St. Paul restaurant, the manager thought that these gentlemen were the same customers from Tuesday evening who could not pay for their meal. Either way, this is not how we treat our customers and therefore the manager has been discontinued and the restaurant is being retrained to ensure that something like that does not happen again.
After tweeting, Twitter users began posting old tweets believed to be from Ali's account that appears to show that he and his friends have eaten at restaurants without paying previously. Chipotle told KTRK that it was familiar with Tweets and continued to investigate the matter.
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