Cathay Pacific does well on first-class ticketing

HONG KONG (Reuters) – Cathay Pacific Airways said It would guarantee thousands of first-class air routes sold at great discounts after a ticket failure, calling the mistake a surprise especially on New Year's Day.

The Hong Kong based carrier recognized the error on its Twitter feed on Wednesday, "we made a mistake, but we look forward to welcoming you on board with your issued ticket. Hope this will make your 2019 special too ! "

Tickets are for flights from Vietnam to New York at Cathay Pacific for around $ 675 return instead of about $ 16,000 normally.

With the ice picks "Promisemadepromisekept" and "Lessonlearnt", the carrier said it would maintain the economy.

Colors were not available on Cathay's website Thursday.

Website blogs and forums have been active with discussions about the offers since the error, with posts betting on whether Cathay would honor ticket prices.

Flyer Talk Evangelist wrote "No one here has noticed the error message? … Has been going for hours. Would you bet on the strange CX, would honor this?"

The ticket error is a tough year for Cathay. came under mounting criticism after it was said in October that about 9.4 million passengers had been opened without permission, seven months after becoming aware of the breach.

The airline said it spent over HK $ 1 billion ($ 127.7 million) on IT infrastructure and security over the past three years.