Capital One interruptions prevent customers from accessing their money
It's not TGIF for Capital One.
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Friday is not payday for any Capital One customers. The bank is in the midst of a system-wide downturn that prevents people from accessing and depositing their money.
A tweet from Twitter One Account on Twitter One Capital One confirmed a problem after the customer tweeted to the bank not to access their accounts. A customer who contacted the bank by phone tweeted she was told by a representative that it was a system-wide problem. Capital One says it's working to solve the problem.
"Capital One is experiencing a technical problem affecting customer money movement including direct deposit, and the ability of some customers to access accounts," a company spokesman said in an email. "Customers will not be responsible for any late fees associated with this issue."
Capital One is experiencing a technical issue affecting customer money movement, including direct deposits, and the ability for some customers to access accounts. We work actively to resolve the issue and restore all services. We apologize for the inconvenience.
– Capital One (@AskCapitalOne) November 1, 2019
Customers answered the tweet with a majority of questions from this power outage. Some said that their direct deposit scheduled today was not added to their accounts. Another customer said that she is currently unable to use her Capital One debit card. Others said they could not access their information through the bank's app or even at an ATM.
This is unacceptable. Where are my funds? I cannot access my account, my direct deposit is not up to date, I am suspended after being on hold for several hours. Why wasn't an * email * sent to customers ????
– Kaia Niambi Finn (@KaiaNiambi) November 1, 2019
Phones are not answered, app does not work. Can't access my money at ATM. When will this be corrected ????
– Ed Stolarski (@ ejsCP73) November 1, 2019
Back in July, the bank was the victim of a data breach that resulted in the theft of more than 100 million US citizens . It hacked stemmed from a firewall problem with its Amazon Web Services (AWS) cloud server.
Originally released November 1, 7:41 am PT.
Update, 8:28 am PT: Adds company statement.
