A dissatisfied DoorDash customer is suing the food delivery service upon request for reports that the company received tips that consumers thought were intended for their couriers.
A Brooklyn man named Alan Arkin filed his federal court class action lawsuit in New York's Eastern District Monday, just a week after a New York Times article reported that tips posted through the app should not be for delivery people, but instead was sent in whole or in part to the company itself to offset other business costs.
Arkin's suit blames DoorDash Inc. for "materially false and misleading" tip-offs on the app, which the court papers called "likely to mislead the public."
"No reasonable person would give a tip on that app that knew what they "Do is go to a multi-billion dollar technology company," he said. "It's basically a way to make a multi-billion dollar tech company even richer."
DoorDash Inc. did not immediately respond to a request for comment on the suit, but announced a political change in the wake of the Times report. [1[ads1]9659002] "We are changing our model – the new model will ensure that Dashers revenue [delivery workers’] will increase by the exact amount a customer tips on each order," CEO Tony Xu Tweeted on July 23.