Anyone looking for AT&T customer service may have to wait a little longer than normal to get a technician on the line after more than 20,000 workers in the Southeast went on strike and took to the streets over contract negotiations.
The Communication Workers of America union filed an unfair labor practice stating that AT&T did not come to the negotiating table with the opportunity to make any decisions during negotiations to secure a new contract.
"Our calls have stopped because it has become clear that AT&T has not sent dealers who have the power to make decisions, so we can move on to a new contract," District 3 Vice President Richard Honeycutt said in a statement.
The union's previous agreement expired earlier this month.
AT&T issued a statement claiming that they were "confused" that the union chose to ask workers to strike.
"A strike would be in nobody's best interest. We are confused as to why union management will call one when we offer terms that will help our employees ̵
The company said that they & # 39; was prepared for a "work stoppage."
Workers assumed a number of positions, including technicians and customer service representatives who keep the telecommunications company operating.
Here are the states where workers strike:
- North Carolina
- South Carolina
- Tennessee  The strike began at midnight Friday. The Dallas-based company has revenue of about $ 170 billion a year.
The Atlanta Journal-Constitution reports that technology changes are likely to allow the company's day-to-day operations to "Proceed seamlessly."
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