قالب وردپرس درنا توس
Home / Business / AT&T filed suit alleging falsified customer numbers for DirectTV Now

AT&T filed suit alleging falsified customer numbers for DirectTV Now



  att-logo-2

AT&T faces allegations that they asked employees to create fake customer accounts for DirecTV Now.


Angela Lang / CNET

AT&T is facing a lawsuit alleging that it created fake customer accounts to make it look like DirecTV Now gained customer growth ahead of the company's merger with Time Warner. The lawsuit, which seeks class-action lawsuit status, alleges AT&T "encouraged" its employees to add service to customers' accounts without their knowledge, as reported earlier Monday by Bloomberg.

The amended complaint, filed Friday in the U.S. District Court's Southern District of New York, is brought on behalf of anyone who purchased AT&T shares in front of the $ 85 billion Time Warner merger .

"Employees were taught and actively encouraged to convert the activation fee that customers traditionally had to pay to upgrade their phones to DirecTV Now subscriptions by waiving the fee but still charging the customer," the lawsuit claims. These fees were then allegedly applied to up to three new DirecTV Now accounts created using fake email addresses.

Customers were not notified that they had been registered for a subscription, the complaint alleges, with a former AT&T employee claiming in the lawsuit that "at least half" of all DirecTV Now accounts were "fake."

"Another former employee … saw between 20-40 complaints per week from customers who were billed for DirecTV Now, despite not signing up for an account," the complaint claims. "As a former employee put it," everyone in the sales organization "knew it completely."

"We plan to fight these baseless claims in court," an AT&T spokesman said in an email statement.

According to the original complaint filed on April 1, AT&T did not mention the risk factors for the price increase and the promo discount decreases, which subsequently resulted in declining subscriber numbers, in connection with the merger. "Investors suffered serious losses" as a result, it claims.

DirecTV Now, which is redirected as AT&T TV Now has worn, and lost 168,000 users in Q2 . AT&T is about to launch another streaming service, HBO Now which can turn the company's video page.

Read the full complaint below.

Gross v AT&T by jonathan_skillings on Scribd

First published at 03.45. PT September 16th.
Updated at 16:30: 1919459021] filed a complaint.


Source link