Last week, it was discovered that iPhone users would lose Battery Health functionality when they replaced the battery through a third-party service so they could not see diagnoses of how the battery is performing day to day. today and more broadly.
iPhone users who have had the batteries of their devices replaced by third parties received the following obvious error messages, even though a genuine battery was installed: “Unable to confirm that this iPhone has a genuine Apple battery. Health information not available for this battery. "
Apple has now responded that the message is purely designed to lead customers to their own, typically more expensive, compensation program by claiming that it is a matter of user safety.
With a speech to The Verge said an Apple spokesman, "This information is there to protect our customers from damaged, poor grades or used batteries that could cause security or performance issues. This alert does not affect the customer's ability to use the phone after an unauthorized repair. ”
It can reasonably be argued that the inability to see a battery's health, performance and life expectancy allows the customer to use the phone in its entirety.
However, in the case of Apple, it can also be argued that the company cannot guarantee that the diagnostic data it displays is accurate when the replacement is performed by a third party, even if the battery itself is authentic.
The legal implications for Apple in showing third-party battery diagnostic data are unclear and are likely to vary by region.
Last year, in Australia, Apple was fined $ 9 million at AU by the country's consumer watchdog after telling customers that they were not entitled to repair or refund for their walled iOS devices that they had undergone third-party repairs.
The court found that "the fact that an iPhone or iPad had been repaired by someone other than Apple did not, and could not, cause the consumer's warranties to cease, or the consumer's right to be extinguished. ”
At the end of 201
Essentially, the newer versions of iOS would crush the CPU of older iPhones to maintain a reasonable battery life, but Apple didn't make this clear enough to users. That's one of the main reasons why the tech giant first implemented the Battery Health feature in iOS 12.
As for the current controversy, Apple has told The Verge that users who receive the "unauthorized" warning, but believe the battery is actually authorized, should take the device back to the service that replaced it to confirm it.
This should re-enable the Battery Health functionality, but for those who have had the battery replaced by a third-party business, Apple does not currently offer a solution.