An American Airlines customer said passengers had to leave after the pilots said they had been timed out.
Sheila Gray said her flight from Charlotte to Boston was already five hours late.
She said the airline does not offer any kind of compensation.
A passenger from American Airlines said that she had to get off the plane she had just boarded after a five-hour delay because the pilots had run out of flight time.
Sheila Gray had arrived in Charlotte on Saturday after returning from Rome and was trying to get home to Boston.
She told the Insider: “All I wanted was to get home to my bed. I had been up for 24 hours by this time, and the deplaning was just the straw that broke the camel’s back.”
During her stay with Charlotte, her plane was delayed several times because “the plane was in a trailer under repair,” the street agent told her.
As soon as the plane was ready, just 20 minutes after boarding, the pilot asked all the passengers to leave the plane because “the crew has been timed out and could not fly. We all went and started climbing to see if we could find other planes.”
Gray added: “People were angry and shouted at the street agents. A furious gentleman in the street area was later escorted by the plane after we boarded. I did not hear that he caused a commotion on the plane, but had seen him after we were taken. of the aircraft. “
It turned out that replacement pilots were found and the original cabin could also fly.
Gray shared text messages from the airline showing the many times her plane was moved.
She stressed that “the street agents and flight attendants were fantastic,” but everyone was mad at the pilot “because he probably knew he was about to get timed out before we boarded – he kept letting us board anyway.”
Gray, her husband and two daughters often fly with American, but this was not their first bad experience. Last month, the family missed a connecting flight from Philadelphia to Boston when their flight from Paris was delayed.
Summer chaos continues to affect many passengers’ travel plans. Thousands of flights have been canceled and airlines are struggling to cope with demand, with luggage piling up in some terminals.
American Airlines did not immediately respond to Insider’s request for comment.
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