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Business

American Airlines lost a passenger’s bags containing more than $70,000 worth of gear, and he’s still waiting for compensation




A collage of Ashkan Aghassi and an American Airlines plane.

Ashkan Aghassi is in the top tier of the airline’s frequent flyer program.Ashkan Aghassi, Artur Widak/Getty Images

  • American Airlines lost luggage containing more than $70,000 worth of audiovisual equipment.

  • Frequent flyer Ashkan Aghassi told Insider that he has never “experienced anything like this.”

  • The airline has considered the cases lost, but his compensation claim has not been resolved.

American Airlines lost a passenger’s luggage containing more than $70,000 worth of audiovisual equipment that he needed for an exhibition.

Ashkan Aghassi, who is in the top tier of the airline’s frequent flyer program, traveled from Phoenix to Dallas on May 26. When he landed, he waited for his two Pelican suitcases containing the equipment, but they failed to arrive.

Aghassi told Insider that as soon as he realized his luggage was delayed, he filed a claim as “the value of the Pelican cases and their contents was well over $100,000,” but he was only able to produce receipts worth $72,796 .

Insider reviewed a copy of the report on missing baggage, flight bookings and equipment receipts.

Two days later he called the baggage claim and was told they had been found in Dallas and would be “rushed to Long Beach Airport” and delivered to his home. The promised delivery never came, Aghassi said.

“I called Central Baggage and reached an agent who said the file was closed for some reason and that the information given to me by the previous representative was incorrect – the bag was not found.”

The agent, whose name was shared with Insider, reopened the claim and said he would follow up with Aghassi.

AA’s policy is to wait at least 30 days from initial contact before an investigation can take place. In late June, Aghassi followed up and said he was getting frustrated with the lack of updates.

On July 5, he received an email that the luggage was considered lost. The representative asked Aghassi to send him receipts for the equipment to complete the claim and issue a payment. After doing so, he has heard nothing more.

His business insurance does not cover the equipment because it was carried as passenger baggage rather than with a freight carrier.

Aghassi concluded, “I spend tens of thousands of dollars with [AA] and their partners annually. In my 1.5+ million miles of air travel, my luggage has been delayed or lost several times, but I have never experienced anything like this.”

Insider contacted American Airlines for comment.

Read the original article on Business Insider



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