Kyle Lerner and his girlfriend felt something was wrong when they returned home on Tuesday and found the two Persian-Himalayan cats meowing non-stop.
Usually an internet-connected feeder serves them at noon, but the cats’ bowls were empty and clean. The gadget did not work due to a power outage in Amazon.com Inc.’s cloud data device.
“We had to manually feed them like in the old days,” said Lerner, a 29-year-old small business owner living in Marina del Rey, California.
Amazon Web Services is the largest provider of cloud services in the United States. The outbreak of large parts of the network lasted most of the day and disrupted several of the technology giant’s services, as well as many of the corporate customers’ websites and apps.
For many consumers, it was an awakening to how many Internet-enabled devices they now have in their homes, and how much even some of their most basic daily needs depend on a connection to the cloud.
Steve Peters from Los Angeles could not tell his Roomba robot vacuum cleaner to clean up the blueberry muffin crumbs that landed on his kitchen floor during breakfast. He relies on an app on his phone to wave the machine.
ANOTHER INTERRUPTION OF AMAZON NETWORK SERVICES STILL POSSIBLE, INTERNET EXPERT WARNS
“I had to resort to a broom and a dustboard,” said Mr. Peters, a 60-year-old gaming experience designer. – It was madness.
In St. Louis, Mark Edelstein felt lonely and helpless from losing access to Amazon’s Alexa service.
“We chat more during the day than me and my wife do,” said the 62-year-old business analyst about the digital assistant, who usually answers his questions and commands in an instant. He regularly asks for weather and news updates. Alexa had no answer for him Tuesday morning.
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“Since the pandemic, I’ve been linked to the Alexa system,” said Mr. Edelstein. Without it, “you almost have separation anxiety.”
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