A new benefit for Amazon employees in the Seattle area is a virtual medical clinic that also offers personalized healthcare.
The pilot program, called Amazon Care, provides a mobile app that allows employees to access virtual and in-person healthcare from Oasis Medical Group, licensed in the state of Washington.
The services offered by Oasis Medical include an in-app video visit with a clinician for advice, answers, diagnoses, treatment or referrals, as well as an in-app text chat with a health care and response clinician.
In addition, if recommended by a video provider, a mobile nurse may conduct a personal assessment, testing or treatment at an employee's home, a designated room on the Amazon campus, or elsewhere in the Seattle service area.
"Oasis Medical's clinicians are all trained in primary and emergency care," according to the Amazon Care website. “You will see the name and license of the Oasis Medical clinician at the beginning of each interaction. Mobile nurses and caregivers arriving at your home or office will wear Amazon Care uniforms and will present an Oasis Medical badge for identification upon arrival. ”
While Oasis Medical will handle urgent emergency needs, general health issues, preventive consultations, sexual health and travel health issues, they do not provide emergency medical services.  "During a video care visit, you may be prescribed medications that are consistent with our current scope of services," the Amazon website states. "Many prescriptions can be delivered to you (by a curator) within two hours. Others can be sent to your preferred pharmacy for retrieval."
To be eligible for the Seattle-based program, adult employees and their relatives must be registered in an Amazon-sponsored health plan – other than Kaiser Permanente – and having a mobile device with a minimum Android 6.0 or iOS 12.0 operating system.
"We use state-of-the-art technology when using the Amazon Care mobile application to find out if you are in our available service area, "the site advises." You can turn off location access through your mobile device settings, but this will prevent you from using Amazon Care. "
Amazon Care services are currently available Monday through Friday from 8pm to 9pm and Saturday and Sunday from 8pm to 6pm "We are working to expand our service hours," the site notes.
Last year, Amazon formed a new venture with Berkshire Hathaway and JP Morgan Chase – called Haven – to tackle the problem of rising healthcare. The mission of Haven is to focus on the health needs of the 1.2 million employees of Amazon, Berkshire Hathaway and J.P Morgan.